Infiniti Problems and News Tagged #lawsuit

Nissan wants to settle a Q50 InTouch lawsuit, according to reports.

The lawsuit was filed back in 2014 by Leon Zingerman who was upset the system required an app on his phone for owners to perform software upgrades. That app, however, wasn't available for over a year. It wasn't all sunshine and puppies, though. The Zingerman case – which was grouped with another case as part of the settlement – wasn't granted class-action certification by the judge, because owners couldn't prove InTouch was why they bought the car.

Nissan is offering owners payments of $30, plus an additional $55 if they downloaded the app before April 17, 2017. Alternatively, owners can skip the cash payment and get a $500 credit towards a new Infiniti. The deals are valid until March 2019.

The app isn't the only complaint about InTouch.

If you own the Q50S and you're a fan of being able to stop your car, this brakes lawsuit will probably be of some interest to you.

A 2015 Q50S owner says after 10,000 miles of driving, his brake pads were shot and rotors already warped. He had them replaced, only to have them wear down and warp again in four months. Either he's using grocery runs as an excuse to practice for the INDY 500, or there's something else going on here.

"The Q50 lawsuit alleges Nissan/Infiniti knows the braking system is defective but conceals that fact so the automaker can keep selling the cars. Mr. Brand also says to keep from repairing the brake problems under warranty, the automaker tells its dealers to make changes to the cars that do nothing to fix them."

The lawsuit thinks alleges there's not enough heat dispersion, causing the brake pads to wear down unusually early.

It's no secret that Nissan's Continuously Variable Transmission (CVT) is a hot mess, but the automaker is trying to put out at least three fires by consolidating them into one, larger dumpster fire.

Nissan has agreed to a settlement, pending court approval.

"If the settlement agreement is finalized by the court, affected Nissan and Infiniti owners and lessees will receive a transmission software update and a warranty extension by 24 months or 24,000 miles. However, the warranty coverage affects only certain aspects of the transmissions and not the transmission control units.

This is good news for owners, who have had CVT "belt slips," shuddering, jerking, and a general lack of support from Infiniti in the past.

Leon Zingerman was excited about Infiniti's InTouch infotainment system when he bought his 2014 Q50.

That excitement, however, quickly turned to anger and eventually a lawsuit because the system required an app on his phone that wasn't available for download. The lawsuit alleges although the Q50 was advertised as having the InTouch system, Zingerman couldn't use it for a year because the app wasn't available for download. The suit also claims Infiniti has constantly promised products would be released to make the InTouch system work, but those efforts haven't done the job.

The lawsuit, Leon Zingerman, Niles Family Dental v. Nissan North America Inc., alleges owners paid more than they should have (since the system didn't work) and Infiniti continued to advertise the system, even as the app lived in limbo.