InTouch is Expensive and Unreliable
Nothing can bring a car's satisfaction rating down faster than an infotainment system, and the worst of a bad crop might just be Infiniti's InTouch. Thank goodness there's a Q50 wrapped around it, because that disaster needs a saving grace.
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Nissan wants to settle a Q50 InTouch lawsuit, according to reports.
The lawsuit was filed back in 2014 by Leon Zingerman who was upset the system required an app on his phone for owners to perform software upgrades. That app, however, wasn't available for over a year. It wasn't all sunshine and puppies, though. The Zingerman case – which was grouped with another case as part of the settlement – wasn't granted class-action certification by the judge, because owners couldn't prove InTouch was why they bought the car.
Nissan is offering owners payments of $30, plus an additional $55 if they downloaded the app before April 17, 2017. Alternatively, owners can skip the cash payment and get a $500 credit towards a new Infiniti. The deals are valid until March 2019.
The app isn't the only complaint about InTouch.
Leon Zingerman was excited about Infiniti's InTouch infotainment system when he bought his 2014 Q50.
That excitement, however, quickly turned to anger and eventually a lawsuit because the system required an app on his phone that wasn't available for download.
The lawsuit alleges although the Q50 was advertised as having the InTouch system, Zingerman couldn't use it for a year because the app wasn't available for download. The suit also claims Infiniti has constantly promised products would be released to make the InTouch system work, but those efforts haven't done the job.
The lawsuit, Leon Zingerman, Niles Family Dental v. Nissan North America Inc., alleges owners paid more than they should have (since the system didn't work) and Infiniti continued to advertise the system, even as the app lived in limbo.