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News About Infiniti

A collection of stories that owners should hear about including recalls, lawsuits, investigations, and top complaints. For a quick view of all stories, checkout the archive.

Out of Gas? Blame Your Fuel Pump's Software

Software errors in the fuel pump can cause certain Infiniti vehicles to run out of gas.

Engineers determined when the amount of fuel is low in the main tank, the pressure regulator may not open and send fuel from the sub tank to the main tank. This can cause the fuel level in the main tank to be too low for the fuel pump to send fuel to the engine, which can cause the engine to stop running while driving.

Technology. It’s awesome, until it isn’t.

The recall involves the 2016-2018 Q50 and the 2016 Q60 with 2-liter engines.

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Infiniti Vehicles Get Extended EVAP Warranty After Complaints of Gas Spilling Out at Fill-Up

Nissan and Infiniti owners are overflowed with joy at the news of the automaker’s “EVAP Emission Warranty Policy Enhancement”.

Many 2003-2017 models have developed clogs in the evaporative (EVAP) emission vapor vent tubes, which can cause gas to spill out during fill-up. The “warranty enhancement” will extend the warranty on these parts to 15 years / 150,000 miles. Owners who have already paid for repairs may be eligible for reimbursement.

Additional EVAP warranty information can be found on CarComplaints.com.

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Nissan Wants to Settle the Q50 InTouch Lawsuit

Nissan wants to settle a Q50 InTouch lawsuit, according to reports.

The lawsuit was filed back in 2014 by Leon Zingerman who was upset the system required an app on his phone for owners to perform software upgrades. That app, however, wasn’t available for over a year.

It wasn’t all sunshine and puppies, though. The Zingerman case – which was grouped with another case as part of the settlement – wasn’t granted class-action certification by the judge, because owners couldn’t prove InTouch was why they bought the car.

Nissan is offering owners payments of $30, plus an additional $55 if they downloaded the app before April 17, 2017. Alternatively, owners can skip the cash payment and get a $500 credit towards a new Infiniti. The deals are valid until March 2019.

The app isn’t the only complaint about InTouch.

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2017 QX30 Recalled for Autoliv Airbags That’s Don’t Deploy.

Oh, Airbags. Either they’re deploying with too much force and possibly killing us. Or not deploying when they should and possibly killing us.

Dafug, indeed.

More than 500 of the 2017 QX30 are being recalled because their Autoliv airbags fall into the latter category. It’s a similar issue to this BMW recall earlier this month.

Oh no, please don’t let this be the new Takata.

According to Nissan, there’s a software error in the controls that inject the proper chemical mixture in the airbags. Once that mixture is out of whack, the airbags will probably not deploy when you need them most.

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Q50S Brake Pad Lawsuit

If you own the sportier version of the Q50 – usually called the Q50S – and you’re a fan of being able to stop your car, this brakes lawsuit will probably be of some interest to you.

A 2015 Q50S owner says after 10,000 miles of driving, his brake pads were shot and rotors already warped. He had them replaced, only to have them wear down and warp again in four months. Either he’s using grocery runs as an excuse to practice for the INDY 500, or there’s something else going on here.

The Q50 lawsuit alleges Nissan/Infiniti knows the braking system is defective but conceals that fact so the automaker can keep selling the cars. Mr. Brand also says to keep from repairing the brake problems under warranty, the automaker tells its dealers to make changes to the cars that do nothing to fix them.

The lawsuit thinks alleges there’s not enough heat dispersion, causing the brake pads to wear down unusually early.

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Nissan Agrees to Settle CVT Lawsuit for QX60 Owners

It’s no secret that Nissan’s Continuously Variable Transmission (CVT) is a hot mess, but the automaker is trying to put out at least three dumpster fires by consolidating them into one, larger dumpster fire.

Nissan has agreed to a settlement, pending court approval.

If the settlement agreement is finalized by the court, affected Nissan and Infiniti owners and lessees will receive a transmission software update and a warranty extension by 24 months or 24,000 miles. However, the warranty coverage affects only certain aspects of the transmissions and not the transmission control units.

This is good news for owners, who have had CVT “belt slips,” shuddering, jerking, and a general lack of support from Infiniti in the past.

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M35 Hybrid Engines Are Shutting Down While Driving

A malfunction in the hybrid cooling system is shutting down the engines in the 2012-2013 M35 Hybrid, prompting a recall.

A driver will receive a warning light but if the warning is ignored, the powertrain control module is designed to shut off the engine to prevent engine damage.

Nissan says the recall is “out of an abundance of caution,” and that drivers shouldn’t ignore dashboard warning lights. The recalled cars were built between March 23, 2010 and September 9, 2013.

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Q50 Recalled to Fix Self-Driving Software

Issues with the self-driving software that tend to happen soon after starting up, have led to the recall of 60,000 Q50 sedans.

The National Highway Traffic Safety Administration (NHTSA) hasn’t released details of the Q50 recall, but the problem is apparently the steering system key that can malfunction and cause the self-driving capabilities to have problems with the steering. Infiniti says problems could also occur to the turning radius of the cars due to a software problem in the systems.

This is just a hunch, but I doubt this will be the last we hear of self-driving complaints as Infiniti irons out the kinks.

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