InTouch is Expensive and Unreliable
Nothing can bring a car's satisfaction rating down faster than an infotainment system, and the worst of a bad crop might just be Infiniti's InTouch. Thank goodness there's a Q50 wrapped around it, because that disaster needs a saving grace.
What Are We Missing?
We know there's more problems than this. Let us know which one you'd like to see us cover next.
Software errors in the fuel pump can cause certain Infiniti vehicles to run out of gas.
Engineers determined when the amount of fuel is low in the main tank, the pressure regulator may not open and send fuel from the sub tank to the main tank. This can cause the fuel level in the main tank to be too low for the fuel pump to send fuel to the engine, which can cause the engine to stop running while driving.Technology. It’s awesome, until it isn’t.
The recall involves the 2016-2018 Q50 and the 2016 Q60 with 2-liter engines.keep reading
Nissan wants to settle a Q50 InTouch lawsuit, according to reports.
The lawsuit was filed back in 2014 by Leon Zingerman who was upset the system required an app on his phone for owners to perform software upgrades. That app, however, wasn't available for over a year. It wasn't all sunshine and puppies, though. The Zingerman case – which was grouped with another case as part of the settlement – wasn't granted class-action certification by the judge, because owners couldn't prove InTouch was why they bought the car.
Nissan is offering owners payments of $30, plus an additional $55 if they downloaded the app before April 17, 2017. Alternatively, owners can skip the cash payment and get a $500 credit towards a new Infiniti. The deals are valid until March 2019.
The app isn't the only complaint about InTouch.keep reading
Issues with the self-driving software that tend to happen soon after starting up, have led to the recall of 60,000 Q50 sedans.
The National Highway Traffic Safety Administration (NHTSA) hasn't released details of the Q50 recall, but the problem is apparently the steering system key that can malfunction and cause the self-driving capabilities to have problems with the steering. Infiniti says problems could also occur to the turning radius of the cars due to a software problem in the systems.
This is just a hunch, but I doubt this will be the last we hear of self-driving complaints as Infiniti irons out the kinks.keep reading
Anyone else getting the feeling there's a major issue with Nissan and Infiniti's Occupant Classification System (OCS)?
For roughly the 103rd time, Nissan announced an OCS recall. The difference is this one is a doozy at 3.8 million vehicles.
Nissan says the occupant classification systems in the front passenger seats can turn off because the systems classify an adult as a child or classify a seat as empty even if an adult is in the seat.
That will disable the airbags for someone who really needs it. But there's something else.…keep reading
The OCS mop-up continues as complaints continue to pour in about an airbag warning light that won't shut off.
Nissan (and Infiniti) is issuing a third recall to fix problems with airbag sensors not recognizing front-seat passengers.
"Nissan blames the problem on a supply chain error that caused incorrect occupant classification control unit parts to be installed on vehicles that received the incorrect part after the March 2014 recall was completed. There are also vehicles that were not part of the March recall but received the wrong part from other repairs."
The latest round includes many Nissan vehicles, as well as the 2013 JX35, 2014-15 QX60, and 2014 QX60 Hybrid.keep reading
X35, Q50, QX60, and G27 are all named in a lawsuit against Infiniti's parent company, Nissan, for an allegedly defective Occupant Classification System (OCS).
Plaintiff Matthew Senci filed the proposed class-action lawsuit that alleges the vehicles have occupant classification system software that can incorrectly classify a front passenger seat as empty when it's occupied by an adult passenger. The error can cause the airbag to deactivate and fail to deploy in a crash.
Complaints and warranty claims led to the first OCS recall in March 2013, but it was limited to only 83,000 vehicles. Nissan later admitted, however, that the "fix" for that recall didn't work when they expanded the OCS recalls.
The lawsuit, Matthew Senci v. Nissan North America, Inc., accuses the automaker of being deceptive and selling vehicles with known defects.keep reading
Leon Zingerman was excited about Infiniti's InTouch infotainment system when he bought his 2014 Q50.
That excitement, however, quickly turned to anger and eventually a lawsuit because the system required an app on his phone that wasn't available for download.
The lawsuit alleges although the Q50 was advertised as having the InTouch system, Zingerman couldn't use it for a year because the app wasn't available for download. The suit also claims Infiniti has constantly promised products would be released to make the InTouch system work, but those efforts haven't done the job.
The lawsuit, Leon Zingerman, Niles Family Dental v. Nissan North America Inc., alleges owners paid more than they should have (since the system didn't work) and Infiniti continued to advertise the system, even as the app lived in limbo.keep reading
Last year, the JX35 (along with other Nissan vehicles) was recalled because a defective sensor could fail to detect when an adult passenger was in the seat.
Now Nissan is expanding the recall to 1 million vehicles, including the same 2013 JX35 and the 2014 Q50, and QX60. It also includes many Nissan models. The defective sensor is part of the Occupant Classification System (OCS) that determines if there's an adult, or child, in the passenger seat. When there's an adult, the airbag is supposed to get activated – except it's not working.
"Nissan says a combination of factors could cause the problem, such as high engine vibration at idle when the seat is initially empty and then becomes occupied. Even the posture of the passenger could cause the air bag to deactivate."
So why is the 2013 JX35 getting recalled again? Nissan admits the fix didn't work. Great. Let's hope they have better luck this time.keep reading
As part of a larger, worldwide recall, Infiniti is recalling 98,000 vehicles in the US.
The reason? A failed sensor in the gas pedal could send the car into "limp home" mode. And if that wasn't enough, throttle valve deposits made while limping along could cause the engine to stall completely.
The recalled vehicles are 2006–2010 M35 and M45 cars, built between April 4, 2004 and October 5, 2010.keep reading
It's been a rough few months for the JX35.
It's been investigated for sudden stops, then it was recalled for a bad gas gauge, and now the 2013 model year's faulty passenger airbag sensor is getting recalled too.
Nissan says sensors within the passenger occupant detection system may have been manufactured out of specification which could cause the air bag to be suppressed permanently.
The recall also includes Nissan vehicles and is expected to begin in April 2013.keep reading
The feds are looking into allegations the JX35 comes to a sudden stop due to defects in the automated braking system.
According to the Office of Defects Investigation, drivers allege the intelligent brake assist system activated emergency braking when it shouldn't have, bringing the vehicle to an immediate and complete stop.
Whoever said "better safe than sorry" obviously didn't drive a JX35.keep reading